Due to the natural ingredients and handcrafted nature of our products, refunds are not allowed. However, occasionally items are damaged during the shipping and transit process, and other unforeseen things happen. If the item arrives either broken, leaking or damaged, please contact us.
To start a return, please contact us at email@example.com and send us a note with details of the issues within 7 working days of receiving the defective item for a complete exchange or full refund. Please note that returns will need to be sent to the following address: The Rituals Co., 333 Kreta Ayer Road, #02-32, Singapore 080333, Singapore. No refunds or exchanges on broken items will be granted after the 7 day window.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.